1. PRIVACYBELEID
1. Data Protection at a glance
General notes
The following notices provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified. For detailed information on the subject of data protection, please refer to our privacy policy listed below this text.
Data collection on this website
Who is responsible for the data collection on this website?
Data processing on this website is carried out by the website operator. You can find the contact details of the website operator in the section "Information about the responsible party" in this data protection declaration.
How do we collect your data?
On the one hand, your data is collected when you provide it to us. This can be, for example, data that you enter in a contact form.
Other data is collected automatically or after your consent when you visit the website by our IT systems. This is mainly technical data (e.g. internet browser, operating system or time of page view). The collection of this data takes place automatically as soon as you enter this website.
What do we use your data for?
Some of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior.
What rights do you have regarding your data?
You have the right at any time to receive information free of charge about the origin, recipient and purpose of your stored personal data. You also have a right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
You can contact us at any time with regard to this and other questions on the subject of data protection.
2. Hosting and content delivery networks (CDN)
We host the content of our website with the following provider:
Webflow
The provider is Webflow, Inc., 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA (hereinafter Webflow). When you visit our website, Webflow collects various log files including your IP addresses.
Webflow is a tool for creating and hosting websites. Webflow stores cookies or other recognition technologies that are necessary for the display of the page, to provide certain website functions and to ensure security (necessary cookies).
For details, see Webflow's privacy policy: https://webflow.com/legal/eu-privacy-policy.
The use of Webflow is based on Art. 6 para. 1 lit. f DSGVO. We have a legitimate interest in the most reliable presentation of our website. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) as defined by the TTDSG. The consent can be revoked at any time.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://webflow.com/legal/eu-privacy-policy.
Job processing
We have concluded a contract on order processing (AVV) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that this processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
Cloudflare
We use the service "Cloudflare". The provider is Cloudflare Inc, 101 Townsend St., San Francisco, CA 94107, USA (hereinafter "Cloudflare").
Cloudflare offers a globally distributed content delivery network with DNS. This technically routes the transfer of information between your browser and our website through Cloudflare's network. This enables Cloudflare to analyze traffic between your browser and our website and serve as a filter between our servers and potentially malicious traffic from the Internet. In doing so, Cloudflare may also use cookies or other technologies to recognize Internet users, but these are used solely for the purpose described here.
The use of Cloudflare is based on our legitimate interest in providing our website as error-free and secure as possible (Art. 6 para. 1 lit. f DSGVO).
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.cloudflare.com/privacypolicy/.
You can find more information about security and privacy at Cloudflare here: https://www.cloudflare.com/privacypolicy/.
Job processing
We have concluded a contract on order processing (AVV) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that this processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
Amazon CloudFront CDN
We use the content delivery network Amazon CloudFront CDN. The provider is Amazon Web Services EMEA SARL, 38 avenue John F. Kennedy, L-1855, Luxembourg (hereinafter "Amazon").
Amazon CloudFront CDN is a globally distributed content delivery network. It technically routes the transfer of information between your browser and our website through the Content Delivery Network. This allows us to increase the global accessibility and performance of our website.
The use of Amazon CloudFront CDN is based on our legitimate interest in providing our website as error-free and secure as possible (Art. 6 para. 1 lit. f DSGVO).
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://aws.amazon.com/de/blogs/security/aws-gdpr-data-processing-addendum/.
More information about Amazon CloudFront CDN can be found here: https://d1.awsstatic.com/legal/privacypolicy/AWS_Privacy_Notice__German_Translation.pdf.
Job processing
We have concluded a contract on order processing (AVV) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that this processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
3. General notes and mandatory information
Privacy
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
We would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.
Note on the responsible entity
The responsible party for data processing on this website is:
FARM & STABLE GmbH & Co. KG
represented by the managing directors Nelson Kilbey, Lionel Kilbey and Tim Kilbey.
Zum Scherbusch 6a
51674 Wiehl
Germany
Phone: +49(0)2261/81626-0
E-mail: info@f-s-team.com
The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).
Storage duration
Unless a more specific storage period has been specified within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the data will be deleted once these reasons no longer apply.
General information on the legal basis for data processing on this website
If you have consented to data processing, we process your personal data on the basis of Art. 6 (1) a DSGVO or Art. 9 (2) a DSGVO, if special categories of data are processed according to Art. 9 (1) DSGVO. In the case of explicit consent to the transfer of personal data to third countries, data processing is also based on Art. 49 (1) a DSGVO. If you have consented to the storage of cookies or to the access to information in your terminal device (e.g. via device fingerprinting), the data processing is additionally carried out on the basis of Section 25 (1) TTDSG. The consent can be revoked at any time. If your data is required for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b DSGVO. Furthermore, if your data is required for the fulfillment of a legal obligation, we process it on the basis of Art. 6 para. 1 lit. c DSGVO. Furthermore, the data processing may be carried out on the basis of our legitimate interest according to Art. 6 para. 1 lit. f DSGVO. Information about the relevant legal basis in each individual case is provided in the following paragraphs of this privacy policy.
Data Protection Officer
We have appointed a data protection officer.
Privacy-Achenbach GmbH
Fax : 02261-815831-29
Web : www.datenschutz-achenbach.de
Kölner Str. 75
51702 Bergneustadt
Phone: 02261-815831-20
E-mail: info@datenschutz-achenbach.de
Note on data transfer to the USA and other third countries
Among other things, we use tools from companies based in the USA or other third countries that are not secure under data protection law. If these tools are active, your personal data may be transferred to these third countries and processed there. We would like to point out that no level of data protection comparable to that in the EU can be guaranteed in these countries. For example, US companies are obliged to hand over personal data to security authorities without you as a data subject being able to take legal action against this. It can therefore not be ruled out that US authorities (e.g. intelligence services) process, evaluate and permanently store your data located on US servers for monitoring purposes. We have no influence on these processing activities.
Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right to object to data collection in special cases and to direct marketing (Art. 21 DSGVO)
IF THE DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6 ABS. 1 LIT. E OR F DSGVO, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE PURPOSE OF ASSERTING, EXERCISING OR DEFENDING LEGAL CLAIMS (OBJECTION UNDER ARTICLE 21 (1) DSGVO).
IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS CONNECTED WITH SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ARTICLE 21 (2) DSGVO).
Right of complaint to the competent supervisory authority
In the event of breaches of the GDPR, data subjects shall have a right of appeal to a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged breach. The right of appeal is without prejudice to other administrative or judicial remedies.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.
Information, correction and deletion
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correction or deletion of this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time.
Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. For this purpose, you can contact us at any time. The right to restriction of processing exists in the following cases:
- If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
- If the processing of your personal data happened/is happening unlawfully, you may request the restriction of data processing instead of erasure.
- If we no longer need your personal data, but you need it to exercise, defend or enforce legal claims, you have the right to request restriction of the processing of your personal data instead of deletion.
- If you have lodged an objection pursuant to Art. 21 (1) DSGVO, a balancing of your and our interests must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data may - apart from being stored - only be processed with your consent or for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the European Union or a Member State.
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
4. Data collection on this website
Cookies
Our Internet pages use so-called "cookies". Cookies are small data packets and do not cause any damage to your end device. They are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your end device. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or until they are automatically deleted by your web browser.
Cookies can originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services of third-party companies within websites (e.g. cookies for processing payment services).
Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies can be used to evaluate user behavior or for advertising purposes.
Cookies that are necessary to carry out the electronic communication process, to provide certain functions that you have requested (e.g. for the shopping cart function) or to optimize the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6 (1) lit. f DSGVO, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, the processing is based exclusively on this consent (Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TTDSG); the consent can be revoked at any time.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. When deactivating cookies, the functionality of this website may be limited.
Which cookies and services are used on this website can be found in this privacy policy.
Consent with ConsentManager
Our website uses the ConsentManager technology to obtain your consent to the storage of certain cookies on your terminal device or to the use of certain technologies and to document this in accordance with data protection law. The provider of this technology is Jaohawi AB, Håltegelvägen 1b, 72348 Västerås, Sweden, website: https://www.consentmanager.de (hereinafter "ConsentManager").
When you enter our website, a connection is established to the servers of ConsentManager in order to obtain your consents and other declarations regarding the use of cookies. Subsequently, ConsentManager stores a cookie in your browser in order to be able to assign the consents granted to you or their revocation. The data collected in this way is stored until you request us to delete it, delete the ConsentManager provider cookie yourself or the purpose for storing the data no longer applies. Mandatory legal storage obligations remain unaffected.
ConsentManager is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 para. 1 lit. c DSGVO.
Job processing
We have concluded a contract on order processing (AVV) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that this processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
Contact form
If you send us inquiries via the contact form, your data from the inquiry form, including the contact data you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.
The processing of this data is based on Art. 6 (1) lit. b DSGVO, if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of requests addressed to us (Art. 6 para. 1 lit. f DSGVO) or on your consent (Art. 6 para. 1 lit. a DSGVO) if this has been requested; the consent can be revoked at any time.
The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory legal provisions - in particular retention periods - remain unaffected.
Request by e-mail, phone or fax
If you contact us by e-mail, telephone or fax, your inquiry including all resulting personal data (name, inquiry) will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.
The processing of this data is based on Art. 6 (1) lit. b DSGVO, if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of requests addressed to us (Art. 6 para. 1 lit. f DSGVO) or on your consent (Art. 6 para. 1 lit. a DSGVO) if this has been requested; the consent can be revoked at any time.
The data you send to us via contact requests will remain with us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g. after your request has been processed). Mandatory legal provisions - in particular legal retention periods - remain unaffected.
5. Analysis tools and advertising
Google Tag Manager
We use the Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Tag Manager is a tool that allows us to embed tracking or statistical tools and other technologies on our website. The Google Tag Manager itself does not create user profiles, does not store cookies and does not perform any independent analyses. It only serves to manage and play out the tools integrated via it. However, the Google Tag Manager collects your IP address, which may also be transferred to Google's parent company in the United States.
The use of the Google Tag Manager is based on Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in a fast and uncomplicated integration and management of various tools on his website. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) as defined by the TTDSG. The consent can be revoked at any time.
Google Analytics
This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyze the behavior of website visitors. In doing so, the website operator receives various usage data, such as page views, dwell time, operating systems used and the origin of the user. This data is assigned to the respective end device of the user. An assignment to a user ID does not take place.
Furthermore, Google Analytics allows us to record your mouse and scroll movements and clicks, among other things. Furthermore, Google Analytics uses various modeling approaches to supplement the collected data sets and uses machine learning technologies in data analysis.
Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is usually transferred to a Google server in the USA and stored there.
The use of this service is based on your consent according to Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TTDSG. The consent can be revoked at any time.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.
Browser plugin
You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
For more information on how Google Analytics handles user data, please see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.
Google Signals
We use Google signals. When you visit our website, Google Analytics collects, among other things, your location, search history and YouTube history, as well as demographic data (visitor data). This data can be used for personalized advertising with the help of Google signal. If you have a Google account, Google Signal's visitor data is linked to your Google account and used for personalized advertising messages. The data is also used to create anonymized statistics on the user behavior of our users.
Job processing
We have concluded an order processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Google Analytics E-commerce Measurement
This website uses the "e-commerce measurement" function of Google Analytics. With the help of e-commerce measurement, the website operator can analyze the purchasing behavior of website visitors to improve its online marketing campaigns. This involves recording information such as orders placed, average order values, shipping costs and the time from viewing to purchasing a product. This data can be summarized by Google under a transaction ID, which is assigned to the respective user or his device.
Google Ads
The website operator uses Google Ads. Google Ads is an online advertising program of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Ads enables us to display advertisements in the Google search engine or on third-party websites when the user enters certain search terms on Google (keyword targeting). Furthermore, targeted advertisements can be played on the basis of user data available at Google (e.g. location data and interests) (target group targeting). As the website operator, we can evaluate this data quantitatively by analyzing, for example, which search terms led to the display of our advertisements and how many ads resulted in corresponding clicks.
The use of this service is based on your consent according to Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TTDSG. The consent can be revoked at any time.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://policies.google.com/privacy/frameworks and https://privacy.google.com/businesses/controllerterms/mccs/.
Google Ads Remarketing
This website uses the functions of Google Ads Remarketing. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
With Google Ads Remarketing, we can assign people who interact with our online offering to specific target groups in order to subsequently display interest-based advertising to them in the Google advertising network (remarketing or retargeting).
Furthermore, the advertising target groups created with Google Ads Remarketing can be linked with Google's cross-device functions. In this way, interest-based, personalized advertising messages that have been adapted to you depending on your previous usage and surfing behavior on one end device (e.g. cell phone) can also be displayed on another of your end devices (e.g. tablet or PC).
If you have a Google account, you can object to personalized advertising at the following link: https://www.google.com/settings/ads/onweb/.
The use of this service is based on your consent according to Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TTDSG. The consent can be revoked at any time.
For more information and the privacy policy, please see Google's privacy policy at: https://policies.google.com/technologies/ads?hl=de.
Target group formation with customer matching
To create target groups, we use, among other things, the customer matching feature of Google Ads Remarketing. In this process, we transfer certain customer data (e.g., e-mail addresses) from our customer lists to Google. If the customers in question are Google users and logged into their Google account, they are shown matching advertising messages within the Google network (e.g. on YouTube, Gmail or in the search engine).
Google Conversion Tracking
This website uses Google Conversion Tracking. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
With the help of Google conversion tracking, Google and we can recognize whether the user has performed certain actions. For example, we can evaluate which buttons on our website were clicked how often and which products were viewed or purchased particularly frequently. This information is used to create conversion statistics. We learn the total number of users who clicked on our ads and what actions they took. We do not receive any information with which we can personally identify the user. Google itself uses cookies or comparable recognition technologies for identification.
The use of this service is based on your consent according to Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TTDSG. The consent can be revoked at any time.
For more information on Google conversion tracking, please see Google's privacy policy: https://policies.google.com/privacy?hl=de.
Meta Pixel (formerly Facebook Pixel)
This website uses the visitor action pixel from Facebook/Meta for conversion measurement. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, according to Facebook, the collected data is also transferred to the USA and other third countries.
In this way, the behavior of page visitors can be tracked after they have been redirected to the provider's website by clicking on a Facebook ad. This allows the effectiveness of the Facebook ads to be evaluated for statistical and market research purposes and future advertising measures to be optimized.
The collected data is anonymous for us as the operator of this website, we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook Data Usage Policy(https://de-de.facebook.com/about/privacy/). This allows Facebook to enable the placement of advertisements on Facebook pages as well as outside of Facebook. This use of the data cannot be influenced by us as the site operator.
The use of this service is based on your consent according to Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TTDSG. The consent can be revoked at any time.
Insofar as personal data is collected on our website with the help of the tool described here and forwarded to Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 DSGVO). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Facebook. The processing by Facebook that takes place after the onward transfer is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in a joint processing agreement. The text of the agreement can be found at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing the privacy information when using the Facebook tool and for the privacy-secure implementation of the tool on our website. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g., requests for information) regarding data processed by Facebook directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.
You can find more information about protecting your privacy in Facebook's privacy policy: https://de-de.facebook.com/about/privacy/.
You can also disable the Custom Audiences remarketing feature in the Ad Settings section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you must be logged in to Facebook.
If you do not have a Facebook account, you can disable usage-based advertising from Facebook on the European Interactive Digital Advertising Alliance website: http://www.youronlinechoices.com/de/praferenzmanagement/.
6. Newsletter
Newsletter data
If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the specified e-mail address and agree to receive the newsletter. Further data is not collected or only on a voluntary basis. For the handling of the newsletter we use newsletter service providers, which are described below.
CleverReach
This website uses CleverReach to send newsletters. The provider is CleverReach GmbH & Co. KG, Schafjückenweg 2, 26180 Rastede, Germany (hereinafter "CleverReach"). CleverReach is a service with which the newsletter dispatch can be organized and analyzed. The data you enter for the purpose of receiving newsletters (e.g. e-mail address) is stored on CleverReach's servers in Germany or Ireland.
Our newsletters sent with CleverReach allow us to analyze the behavior of newsletter recipients. Here, among other things, it can be analyzed how many recipients have opened the newsletter message and how often which link in the newsletter was clicked. With the help of so-called conversion tracking, it can also be analyzed whether a predefined action (e.g. purchase of a product on this website) has taken place after clicking on the link in the newsletter. For more information on data analysis by CleverReach newsletters, please visit: https://www.cleverreach.com/de/funktionen/reporting-und-tracking/.
The data processing is based on your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.
If you do not want any analysis by CleverReach, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message.
The data you provide for the purpose of receiving the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and will be deleted from the newsletter distribution list after you unsubscribe from the newsletter. Data that has been stored by us for other purposes remains unaffected by this.
After you have unsubscribed from the newsletter distribution list, your e-mail address will be stored by us or the newsletter service provider in a blacklist if necessary to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 (1) lit. f DSGVO). The storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest.
For more details, please see CleverReach's privacy policy at: https://www.cleverreach.com/de/datenschutz/.
Job processing
We have concluded a contract on order processing (AVV) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that this processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
2. RETOURBELEID
Retourbeleid
We offer a 30 day refund/returns policy on all products. To return your product for a refund, please call us or email us at info@fsah.com so that we can arrange this for you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a copy of your order confirmation email or copy invoice as proof of purchase.
Once your return is received and inspected, we will send you an email or call you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund less a 10% restocking fee and any applicable return shipping costs will be processed, and a credit will be applied to your credit card or original method of payment.
3. LEVERINGSINFORMATIE
Verzending & Kosten
Wij verzenden uitsluitend naar adressen in Nederland, België en Luxemburg. Als u een verzendadres buiten een van deze landen heeft, neem dan contact op met onze klantenservice via info@fsah.com, zij zullen u doorverbinden met een van onze gecertificeerde distributeurs. Houdt u er rekening mee dat wij niet aan postbussen kunnen leveren.
Verzendkosten
Alle bestellingen met een totale orderwaarde van meer dan € 100,00 worden gratis verzonden. Bestellingen met een winkelwagenwaarde van minder dan € 100,00 zullen worden belast met verzendkosten van € 8,99 per bestelling.
Haygain hooistomer
De verzending is GRATIS voor alle Haygain Hooistomers.
De actuele levertijd (na ontvangst betaling) kunt u vinden op de desbetreffende productpagina.
Haygain Forager
De verzending is GRATIS voor de Haygain Forager.
De actuele levertijd (na ontvangst van betaling) kunt u vinden op de desbetreffende productpagina.
Gratis bezorgd binnen
Alle overige producten, inclusief accessoires en onderdelen, worden binnen 2-7 werkdagen geleverd indien op voorraad.
4. GARANTIE
HAYGAIN HAY STEAMERS
Uw Haygain Hooistomer wordt geleverd met een garantie van 1 jaar. De garantie dekt de reparatie en vervanging van uw Haygain Hooistomer of een deel ervan. Dit omvat alle benodigde onderdelen en arbeid. Alle reparaties en vervangingen zijn ter beoordeling van Haygain. Lees alsjeblieft de Garantievoorwaarden en Uitzonderingen hieronder.
Garantievoorwaarden De garantie is geldig vanaf de leveringsdatum.
• Voordat Haygain uw Haygain hooistomer onder garantie repareert of vervangt, moet u een aankoopbewijs verstrekken (zoals uw orderbevestigingsemail of kopie factuur). Zonder aankoopbewijs wordt er een vergoeding in rekening gebracht voor het benodigde werk.
• Als uw Haygain Hooistomer defect is, wordt deze meestal gerepareerd bij een geautoriseerd servicecentrum. Al het werk wordt uitgevoerd door Haygain of een geautoriseerde vertegenwoordiger.
• Er wordt geen vergoeding in rekening gebracht voor een vervangende stoomgenerator. Als een onderdeel voor uw Haygain Hooistomer niet meer beschikbaar is, zal Haygain het vervangen door een soortgelijk functioneel onderdeel.
• Elke reparatie, vervanging of omruiling van uw Haygain Hooistomer onder garantie verlengt de garantieperiode niet.
Uitzonderingen op de garantie De garantie dekt de volgende omstandigheden niet:
• Normale slijtage
• Onopzettelijke schade
• Verwijdering van blokkades
• Gebruik van onderdelen of accessoires die niet zijn goedgekeurd door Haygain
• Reparaties en installaties door partijen die niet zijn goedgekeurd door Haygain
• Fouten of schade veroorzaakt door het niet onderhouden van de hooikist of stoomgenerator zoals beschreven in de Handleiding voor de Hooistomer.
• Fouten of schade veroorzaakt door nalatig gebruik of misbruik, waaronder maar niet beperkt tot de volgende omstandigheden: het gebruik van uw Haygain Hooistomer op een locatie die niet voldoet aan de voorwaarden die in de handleiding voor de hooistomer worden vermeld, het gebruik van vuil water in de stoomgenerator, toestaan dat de stoomgenerator zonder water raakt, onvoldoende ontkalking van de stoomgenerator, vreemde voorwerpen in de stoomgenerator of stoomverdeler, het laten draaien van de stoomgenerator zonder grondig ontdooien
van alle onderdelen en/of als bevroren water aanwezig is in de stoomgenerator, slangen, kist, verdeler of spikes.
DE FORAGER SLOW FEEDER
Uw Haygain® Forager wordt geleverd met een garantie van 1 jaar.
De garantie dekt de vervanging van uw Haygain® Forager of een deel ervan. De regelaars worden beschouwd als verbruiksartikelen en vallen daarom niet onder de garantie. Alle vervangingen zijn ter beoordeling van Haygain®.
Garantievoorwaarden
• De garantie is geldig vanaf de leveringsdatum.
• Voordat Haygain® uw Forager onder garantie vervangt, moet u een aankoopbewijs verstrekken.
• Als een onderdeel voor uw Haygain® Forager niet meer beschikbaar is, zal Haygain® het vervangen door een soortgelijk functioneel onderdeel.
• Elke vervanging of omruiling van uw Haygain® Forager onder garantie verlengt de garantieperiode niet.
Uitzonderingen op de garantie De garantie dekt de volgende omstandigheden niet:
• Normale slijtage
• Onopzettelijke schade
• Gebruik van onderdelen of accessoires die niet zijn goedgekeurd door Haygain.
COMFORTSTALL
Uw ComfortStall® vloer van Haygain wordt geleverd met een garantie van 6 jaar.
De garantie dekt de reparatie en vervanging van uw ComfortStall® vloer of een deel ervan. Dit omvat alle benodigde onderdelen en arbeid. Alle reparaties en vervangingen zijn ter beoordeling van Haygain.
Garantievoorwaarden
• De garantie is geldig vanaf de leveringsdatum.
• Voordat Haygain uw ComfortStall® vloer onder garantie repareert of vervangt, moet u een aankoopbewijs verstrekken (zoals uw orderbevestigingsemail of kopie factuur). Zonder aankoopbewijs wordt er een vergoeding in rekening gebracht voor het benodigde werk.
• Elke reparatie, vervanging of omruiling van uw ComfortStall® vloer onder garantie verlengt de garantieperiode niet.
Uitzonderingen op de garantie De garantie dekt de volgende omstandigheden niet:
• Onopzettelijke schade
• Defecte installatie - wanneer deze niet is geïnstalleerd volgens de installatiehandleiding die bij de vloer is geleverd, hetzij door uzelf of door een fittingbedrijf dat is gebruikt. (Als een fittingbedrijf wordt gebruikt (al dan niet aanbevolen door Haygain), is het contract voor de fittingsservice tussen u en het fittingbedrijf en eventuele garantieclaims en klachten over de fittingsservice vallen onder uw verantwoordelijkheid en die van het fittingbedrijf.)
• Fouten of schade veroorzaakt door nalatig gebruik of misbruik, waaronder maar niet beperkt tot de volgende omstandigheden: sneden gemaakt in de vloer die de integriteit van de vloer kunnen aantasten, en brandplekken gemaakt in de vloer.
Voor meer details over garantie kunt u e-mailen naar info@fsah.com.
5. ALGEMENE VOORWAARDEN
ALGEMENE VERKOOP VOORWAARDEN
- General
The purchase contract is formed with:
Farm & Stable GmbH & Co. KG
Zum Scherbusch 6a | 51674 Wiehl | Deutschland
represented by the directors Nelson Kilbey, Lionel Kilbey, and Tim Kilbey.
These terms and conditions apply to all deliveries to consumers (as defined by the Consumer Rights Act 2015) and businesses (as defined by the Consumer Rights Act 2015). Specific provisions for businesses are appropriately marked. A consumer is any individual who enters into a transaction for purposes that are outside their trade, business, or profession. A business is any entity that is not a consumer.
- Contracting Parties and Formation of Contract
2.1 General Formation of Contract
The presentation of a product on our website or in our catalogue does not constitute a legally binding offer. The customer is invited to make an offer by placing an order.
Using PayPal, immediate bank transfer, or similar payment methods does not conclude a contract until confirmed by us. The acceptance of the offer (and thus the conclusion of the contract) is confirmed in writing (e.g., email), where the processing of the order or delivery of the goods is confirmed, or by dispatching the goods.
2.2 Formation of Contract for Online Orders
For online orders, the customer's offer to enter into a purchase contract with us is only accepted upon our order confirmation.
The items selected for purchase are added to the "shopping cart." By clicking the relevant button in the navigation bar, the customer can access the "shopping cart" to make changes. After proceeding to the "checkout" page and providing personal data, payment, and shipping details, all order data is displayed again. The customer can review, modify, or cancel the order before submitting it. Clicking the appropriate button ("place order") constitutes a binding offer. An automatic email acknowledging receipt of the order does not conclude the contract.
If the customer has not received an order confirmation or notification of dispatch within 72 hours, they are no longer bound by the order. Any payments already made will be promptly refunded.
Within 72 hours of receiving the confirmation of receipt of their order, the customer will receive the order confirmation containing the contract text and all necessary information for order processing. This constitutes acceptance of the customer's offer, concluding a binding purchase contract.
The contract text, including the order details and terms and conditions, is stored after the contract is concluded. Additionally, it can be requested by the customer via email and will be sent by email.
- Right of Withdrawal for Consumers
3.1 Cancellation Policy
As a consumer, you have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day you or a third party designated by you, who is not the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us (Farm & Stable GmbH & Co. KG, Zum Scherbusch 6a | 51674 Wiehl | Deutschland, +49 (0) 2261 81626-0, info@fsah.com., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You can also use the withdrawal form available on our website.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
3.2 Consequences of Withdrawal
If you withdraw from the contract, we will reimburse you for all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we receive notification of your withdrawal from the contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
3.3 Return Shipping Costs
You are responsible for arranging and covering the costs of returning the goods.
- Prices, Payment, and Shipping
4.1 Prices
The prices listed in our offers and on our website represent net prices. VAT is applied at the prevailing rate. The prices displayed on our webshop include all applicable taxes and charges, excluding shipping and repair services.
We reserve the right to adjust prices due to factors such as changes in transport costs, material costs, labour costs, energy costs, taxes, and currency fluctuations, provided they affect our services.
4.2 Payment Methods
We accept PayPal, credit/debit card, bank transfer, and other methods as indicated at checkout.
4.3 Payment Terms
Payment is due upon order confirmation. We reserve the right to cancel an order if payment is not received within the specified timeframe.
- Delivery Conditions
5.1 Partial Deliveries
If not all ordered products are in stock, we reserve the right to make partial deliveries at our expense, provided this is acceptable to you.
5.2 Unsuccessful Delivery Attempts
If delivery fails despite three attempted deliveries, we reserve the right to withdraw from the contract. Any payments made will be promptly refunded.
5.3 Supplier's Non-Delivery
If the ordered product is unavailable due to reasons beyond our control and we are unable to obtain it from our supplier, we reserve the right to withdraw from the contract. In such cases, we will inform you promptly and, if possible, offer delivery of a comparable product. If no comparable product is available or you do not wish to receive one, we will refund any payments made without undue delay. The burden of proof for the lack of delivery by our supplier lies with us.
- Warranty for Consumers
Warranty claims for consumers are governed by statutory provisions.
- Warranty for Businesses
7.1 Obligation to Notify of Defects
Warranty claims of the buyer require that the buyer has fulfilled their obligations to inspect and give notice of defects.
7.2 Limitation Period
Warranty claims expire 12 months after delivery of the goods to the buyer. Prior to returning the goods, our consent must be obtained.
7.3 Rectification
If, despite all due care, the goods supplied have a defect that already existed at the time of the transfer of risk, we will either rectify the defect or deliver replacement goods, subject to timely notification of defects. We shall always be given the opportunity to remedy the defect within a reasonable period. Claims for recourse remain unaffected by the above regulation.
7.4 Withdrawal from the Contract
If rectification fails, the buyer may - without prejudice to any claims for damages - withdraw from the contract or reduce the remuneration.
7.5 Exclusion of Grounds for Defects
Warranty claims do not exist in the case of only minor deviations from the agreed quality, only minor impairment of usability, normal wear and tear, or damage arising after the transfer of risk due to faulty or negligent handling, excessive strain, unsuitable operating materials, or due to special external influences that are not assumed under the contract. The same applies if the customer or third parties carry out improper repair work or modifications.
7.6 Transport of Goods
Claims of the buyer for necessary expenses incurred for the purpose of subsequent performance, in particular transport, travel, labour, and material costs, are excluded to the extent that expenses increase because the goods delivered by us have subsequently been taken to a location other than the buyer's branch office, unless the transfer corresponds to their intended use.
7.7 Recourse Claims
Recourse claims of the buyer against us exist only to the extent that the buyer has not made any agreements with their customers beyond the statutory warranty claims. The scope of the buyer's recourse claim against the supplier is also determined by paragraph 6 accordingly.
- Liability
8.1 Liability of the Provider
The provider is fully liable for damages resulting from injury to life, body, or health, in cases of intent or gross negligence, under the Product Liability Act, or where mandatory statutory regulations apply.
8.2 Liability for Minor Negligence
Insofar as essential contractual obligations are affected, the provider's liability for slight negligence is limited to the typical, foreseeable damage.
8.3 Minor Negligence
Liability for slight negligence is excluded.
8.4 Availability of the Webshop
Given the current state of technology, data communication over the Internet cannot be guaranteed to be error-free and/or always available. The provider is not liable for the continuous or uninterrupted availability of the webshop and the services offered therein.
- Choice of Law, Place of Performance, Jurisdiction, Language of Contract
9.1 Choice of Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
9.2 Place of Performance, Jurisdiction
The place of performance for all services from the business relationships with the provider and the jurisdiction is the provider's registered office, provided the customer is not a consumer but a merchant, legal entity under public law, or special fund under public law.
9.3 Language of Contract
The contract language is English